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LEGAL & PRIVACY

Privacy Policy.

How Rüppell's collects, uses and protects information shared through our website.

Last updated: 30 July 2026

Information we collect

We may collect your name, phone number, email address, delivery address, order details, payment method and transaction reference when you place an order or contact us. We do not ask customers to submit card PINs, passwords or wallet security codes.

How we use information

We use your information to process and deliver orders, verify manual payments, provide customer support, prevent fraud, maintain order records and communicate important service updates.

Payments

Cash on Delivery, Faysal Bank and Easypaisa payments are handled according to the method selected at checkout. Transaction references are retained with the order so our team can verify payment. Never send your banking password, PIN or OTP to us.

Sharing and service providers

Information may be shared only where necessary with delivery partners, hosting providers or authorities where required by law. We do not sell customer personal information.

Cookies and website data

The website may use essential cookies or session storage to maintain your cart, checkout session and basic site functionality. Browser and server logs may also be used for security and troubleshooting.

Data retention and security

We retain order information for business, support and legal recordkeeping needs. We use reasonable technical and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may contact us to request access, correction or deletion of personal information, subject to records we must retain for legitimate business or legal reasons.