Last updated: 30 July 2026
Return window
Unopened and unused products in their original, undamaged packaging may be requested for return or exchange within 7 days of delivery. Contact us before sending any item back.
Products that cannot be returned
For hygiene and product-integrity reasons, opened, sprayed, used, altered or damaged perfume products cannot be returned unless they arrived incorrect, leaking or defective.
Incorrect or damaged orders
Notify us within 24 hours of delivery and provide your order number plus clear photos or video of the parcel and product. Keep all packaging until our team completes its review.
Return approval
Returns must be approved before dispatch. Unapproved parcels may be refused. Customers are responsible for return delivery costs for change-of-mind requests; Rüppell's will arrange or reimburse reasonable delivery costs for verified incorrect or defective items.
Refunds
Approved refunds are processed after the returned item is received and inspected. Refunds are issued through an available bank or wallet transfer method. Processing time may vary by financial institution, but we aim to initiate approved refunds within 7 working days.
Order cancellation
Contact us as soon as possible. Orders can be cancelled before dispatch. Once dispatched, the return conditions above apply.